Design science methodology for information systems and software engineering

Textbook on design science methodology. http://link.springer.com/book/10.1007/978-3-662-43839-

A2THOS: Availability Analysis and Optimisation in SLAs

IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service

Persuasive technologies: a systematic literature review and application to PISA

Persuasive Technologies is an expansive eld that covers various research areas including engineering and social sciences. This document summarizes current and historical models of information processing, persuasion and persuasive systems design in order to place other studies in the eld within context. The Persuasive Systems Design Model is then selected as the most recent and comprehensive model in the eld, afer which a series of sample context analyses are performed using this model. The case used for these context analyses is the PISA tool. Finally, we consider the limitations and possible future work of this literature review

Computer literacy systematic literature review method

Although there have been many attempts to define the concept ‘computer literacy’, no consensus has been reached: many variations of the concept exist within litera-ture. The majority of papers does not explicitly define the concept at all, insteadusing an unjustified subset of elements related to computers to assess a subject’slevel of computer literacy. This can limit the generalizability of research and canlead to fallacious conclusions. This is an internal report listing the method by whichthe research was conducted